Rhode Island Business Owners: Benefit from Academy Communications’ Professional Telephone Answering Service

On the far eastern side of the United States, right in the heart of New England, Rhode Island’s geography includes islands, lagoons, sandy beaches, and other waterways, along with plenty of forestland. Because of the state’s rich natural resources, birding and wildlife sightings are common, along with an array of outdoor activities. And though its coastal location leaves the state vulnerable to tropical storms and hurricanes, Rhode Islanders keep on growing and thriving.

From its very beginning Rhode Island has always fostered independence and freedom of thought. And even though it’s the smallest of the United States, The Ocean State’s enterprising spirit lives on today, with businesses all across this densely-populated state hustling to build and grow change. From Woonsocket down to Pawtucket and Providence, over to the highest point at Jerimoth Hill, Rhode Island business owners are hustling and providing innovation in health sciences, leisure and tourism, manufacturing, biomedicine, cyber and data analytics, defense shipbuilding and maritime products, and advanced business services. 

At Academy Communications we know that Rhode Island Business owners are busy folk. So we train our Telephone Service Representatives (TSRs) to field various requests and provide vital information to your clients, even if you aren’t around to answer their calls. TSRs can also transfer calls and take messages, always answering as an exclusive representative of your company. Our high-tech services encourage your homegrown, innovative spirit, while polishing your company’s image and boosting your bottom line.

Academy Communications’ affordable services always include:

• Toll free telephone number associated with your business name 
• Calls answered 24/7/365 by a live, trained professional
• Call forwarding and transfer options
• Message forwarding via SMS text, fax, phone, alphanumeric pager, or email
• Appointment scheduling through your company’s appointment software
• Call screening for business owners and staff
• Order entry via web applications
• Emergency dispatching of on-call staff to support clients around the clock
• Medical answering for appointment scheduling, overflow calls, and after-hours paging
• RSVP management for events of all sizes
• Customized script for seamless customer service

At Academy Communications, trained staff work with you to ensure that your customers are always treated with the ultimate respect and care. Our skilled operators will never let your customers sense a transition between our answering service and your company employee. Academy Communications’ TSRs can manage incoming calls while you’re out building solutions, driving medical breakthroughs, or otherwise handling business. Missed calls and business opportunities will be a thing of the past and calls will never be neglected because of limited office hours or staff that’s unavailable.

If you think that your Rhode Island business could benefit from Academy Communications' tech-forward, professional telephone answering services, please get in touch! We are happy to discuss your business’s specific needs and preferences. Our Ohio-based, outsourced call center is always here, ready to help.

Get a quote today!