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Telephone Answering Service in Ohio, by Academy CommunicationsOhio Answering Service

Why You Should Hire an Answering Service for Your Ohio Business.

As you expand your business in Ohio, you may find that handling incoming phone calls are getting more and more difficult. Your staff members may still be able to answer every phone call now, but it is ultimately going to take a toll on their productivity.  There is no need to worry if your office is not yet set up to deal with increasing leads and phone calls. You can simply hire a telephone answering service! Doing so will allow you to reap a number of benefits.

With Academy Communications, you can make sure you that you will never have to miss any opportunity that comes your way. Academy Communications provides professional telephone answering services for a lot of states, including Ohio. We have courteous, motivated, and knowledgeable Telephone Service Representatives (TSRs) who will take your calls as if they are exclusive representatives of your company.  Our TSRs can take messages, transfer the callers, and even provide information about your business or organization.

This will certainly boost your customer service and impress the callers. Hiring Academy Communications as an answering service provider will not only allow you and your staff to be more productive. It can also enhance your company’s reputation and positively impact your business in general.

Features That are Included in All of Our Answering Services Plans:

Round-the-clock Live Answering

Academy Communications’ call centers can assist you 24 hours a day, 7 days a week, for the entire year. We can provide you with live service anytime, any day.

Message Delivery via Various Platforms

We can send you your messages through SMS text, fax, phone, or by email.  Feel free choose whichever platform you want. There are no additional charges.

Appointment Scheduling

Our operators can take and schedule appointments for you by checking with your appointment software.

Call Screening

This will be helpful for you if you want calls to be transferred directly to your phone or to your staff members’ phones. Before transferring calls, our operators will first ask for certain info from your callers, such as their name and number. This will let you decide whether you want to take the call or not.

Entry of Orders

You can give our operators an access to your online shopping cart so they can place orders for you anytime.

Emergency Dispatching

This feature will make it easier for you to provide emergency support to your clients 24/7. We will answer your emergency calls and contact your on-call staff to dispatch the incidents. You may give us a list of staff that we can contact until the problem is dealt with.

Medical Answering

If your company offers medical services, we can also give assistance to you! We are experienced when it comes to providing service to companies in the medical field. We can take appointments, overflow calls, as well as after-hours paging.

With Academy Communications’ answering services in Ohio, you can have the peace of mind that all of your calls will be answered. You will also get to free up your staff and provide your clients will better customer service.

Find more information on other states we serve here.

Get a quote today!

 

 

Academy Communications   |   1446 SOM Center Rd   |   Cleveland, Ohio 44124   |   Phone: 440-442-8500   |   Toll Free: 800-442-8502
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