Using a Professional Answering Service | Virtual Receptionist

The Advantages of Using a Professional Telephone Answering Service

December 12, 2014

At Academy Communications, we provide more than just basic boring telephone answering service. We offer 24-hour live answering services that keeps you in contact with your customers when they need you around the clock, virtual and remote receptionist services that can transfer calls and relay vital information to callers and sound like they are right in the office with you, lead generation and urgent call handling, and appointment scheduling services that are of tremendous use in the medical field so you make sure that your clients get the help they need when they need it. These are only a few of the services that we can provide for you across the nation.

Customers can’t always contact your company during your scheduled business hours. Let’s face it, if we aren’t available when our client’s need us, they can and will take their business elsewhere. Having a 24-hour answering service ensures that you have the opportunity to service your customers when it is most convenient for them. This service shows your customers how important they are to you, thereby reducing the revenue loss that comes from missed opportunities to turn a new lead into a loyal customer.

Professional Courteous Staff

Our virtual customer care representatives act as an extension of your front office. Always conducting themselves in a courteous professional manner. They promptly answer your call. They take due care to gather and provide information relevant to the day to day functioning of your business. Providing this level of service can help our clients project a big presence showing that they are always ready and available to service their customers needs.

Academy Communications   |   1446 SOM Center Rd   |   Cleveland, Ohio 44124   |   Phone: 440-442-8500   |   Toll Free: 800-442-8502
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