West Virginia Business Owners: Benefit from Academy Communications’ Professional Telephone Answering Service

Nestled in Appalachian country and part of both the Mid-Atlantic and Southeastern regions of the United States, West Virginia is where north meets south. While The Mountain State is landlocked, it does enjoy rich waterways and is bordered by the mighty Ohio river to the west, its northern panhandle forming a tristate area with Pennsylvania and Ohio. This exceptionally rugged terrain is rich with a wide array of flora and fauna. And with seventy-five percent of the state being covered by forests, adventurers and outdoor enthusiasts visit year round to experience its well-preserved natural beauty. New River Gorge boasts the world’s longest steel arch bridge and also draws in countless visitors annually.

All across the great state of West Virginia––from Wheeling and Morgantown, down to Charleston and over to Huntington––businesses are hard at work fueling the nation’s economy and serving its growing tourism and service industries. Coal mining has been and continues to be a strong force in the state’s economy, along with forestry and logging. In years past the mountainous terrain and rocky soil made large-scale agriculture difficult, but that industry has since grown. Mineral resources, rock salt mining, petroleum extraction and the chemical industry are also economic drivers. Abundant sand and clay deposits enable glass and brick production. Rough terrain creates somewhat isolated areas that have historically relied on utilizing natural resources and that age-old pattern continues today.

At Academy Communications we know that West Virginia business owners are busy folk. So we train our Telephone Service Representatives (TSRs) to field various requests and provide vital information to your clients, even if you aren’t around to answer their calls. TSRs can also transfer calls and take messages, always answering as an exclusive representative of your company. Our high-tech services encourage your homegrown, resourceful spirit, while polishing your company’s image and boosting your bottom line.

Academy Communications’ affordable services always include:

• Toll free telephone number associated with your business name 
• Calls answered 24/7/365 by a live, trained professional
• Call forwarding and transfer options
• Message forwarding via SMS text, fax, phone, alphanumeric pager, or email
• Appointment scheduling through your company’s appointment software
• Call screening for business owners and staff
• Order entry via web applications
• Emergency dispatching of on-call staff to support clients around the clock
• Medical answering for appointment scheduling, overflow calls, and after-hours paging
• RSVP management for events of all sizes
• Customized script for seamless customer service

At Academy Communications, trained staff work with you to ensure that your customers are always treated with the very best respect and care. Our skilled operators will never let your customers sense a transition between our answering service and your company employees. Academy Communications’ TSRs can manage incoming calls while you’re out surveying property, guiding expeditions, or otherwise handling business. Neglected calls or missed business opportunities due to limited office hours or staff that’s unavailable will be a thing of the past.

If you think that your West Virginian business could benefit from Academy Communications' tech-forward, professional telephone answering services, please get in touch! We are happy to discuss your business’s specific needs and preferences. Our Ohio-based, outsourced call center is always here, ready to help.

Get a quote today!