Connecticut Answering Services | Academy Communications

Connecticut Answering Service | Academy CommunicationsConnecticut Answering Services

The Benefits of Using a Professional Telephone Answering Service

Tourism/Hospitality

In the US alone the tourism industry earned $7 trillion in 2013.  While the majority of activity in the industry is domestic, expenditures by international visitors to the US, generated nearly $166 billion in 2012.

Connecticut has a more historic draw for travelers.  In Connecticut history enthusiasts will find museums such as The Mark Twain House and major nautical museums.  Thousands of businesses thrive upon the passengers traveling to Connecticut to take their expedition tours, dine in their restaurants, and stay in their guest rooms and hotels.  Academy Communications support team provides 24-hours per day, 7 days a week, 365 days per year service, providing our client’s the opportunity to turned missed calls into business on their books.

Professional Business Services

Connecticut  still has a huge agricultural industry.  Connecticut’s most valuable livestock products are dairy products, and chicken eggs.  They also have an aquaculture-hard clams and oysters.  Having national and international clientele.  Can you imagine how impressed their customers would be calling into Connecticut based company such as The Davison Company and reaching a live Academy Communications staff member on the other line, ready to assist them with their needs? 

Small Business Services

Many areas in the country have experiences extreme weather related catastrophes.  Connecticut has had an extensive history of weather related disasters.  They have experienced records setting blizzards, flooding and hurricanes.  Most recently, Hurricane Sandy left Connecticut with a mess of tangled and fallen trees, downed power lines and flooded homes and roadways. When our customers experience the end results of these disasters, they find themselves needing more than ever the services of their plumber, electrician, heating/cooling specialist or other business professional.  Many find themselves in need of service during off-peak times, such as weekends, holidays or after-hours.  Imagine the comfort and relief they feel when they call for help and instead of receiving a voicemail, they reach one of our friendly caring staff members at Academy Communications.

At Academy Communications we understand that many of our client’s need around the clock, 365 days a year service to meet the needs of their domestic as well as international clientele.  We provide a professionally trained staff to take calls for your specific business and tele-messaging services. 

Based in Cleveland Ohio, since 1928, we have given to our clients only “world-class” customer service through our call centers.  The call centers role has become increasingly more important in many industries.  Business find that operational costs, infrastructure costs, maintenance, staff salary and administration costs  are significantly reduced through the use service provided by professional telephone answering  companies.  By hiring the answering services of Academy Communications, you are given are guarantee that your calls will be answered night or day in the most professional and efficient manner.  We are able to secure your after-hour or overflow calls, allowing you the ability to bring that business onto your books.

Features Included with All Answering Service Plans

Below is a list of a few of the ways in which we blend our live representatives with our voice mail, fax and e-mail capabilities to keep you in touch with your customers 24/7/365.

24x7x365 Live Answering

Our call centers are open 24x7x365 to ensure you have live service whenever you need it.

Messages sent via (SMS) text, email, fax, and phone

We can deliver your messages to you in several different ways; via SMS text, email, fax, or by phone. No matter how you specify that you want to receive your messages that our operators take for you, there is no extra charge.

Appointment taking

Our operators are able to take appointments for you by using your own appointment/scheduling software.

Call Screening

This feature is used when you have instructed our operators to transfer calls to you or your member of your teams' phone directly. Our operators will get your callers info including name and number before transferring the call to you so you can choose to either take the call or not.

Order Entry

Our operators can place orders for you 24 hours a day with access to your online shopping cart or any other web application you have including appointment scheduling or RSVPs for an event.

Emergency Dispatching

Allows you to provide 24/7 emergency support to your clients. We will take your emergency calls and dispatch each incident to your on call staff. You can provide us with a cascading list of your staff to contact until the issue is handled.

Alpha-numeric Paging

Receive a page to your digital pager for all messages we take for you.

RSVP

Our operators will answer your client's calls and take down your caller's information for events of all sizes. We can either enter their information into your website or send it to you directly by email or fax.

Medical Answering

We have years of experience servicing companies in the medical industry. Whether taking appointments, after hours paging, or general overflow calls we are there for your patients.

Customized Scripts

Our staff will work with you to create the best script so that they seamlessly fit with your company.

Live Message Taking

Our operators will take your overflow calls and take messages for you. We can send you your messages in many ways including: SMS text, email, fax, or over the phone.

Operator Dispatch

We will answer each of your calls then transfer them to you or your team members no matter where you are or what time it is. No extra cost per call or extra per minute charges while you talk. Once we transfer you the call you are no longer billed anything!

Get a quote today!

Academy Communications   |   1446 SOM Center Rd   |   Cleveland, Ohio 44124   |   Phone: 440-442-8500   |   Toll Free: 800-442-8502
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