Answering Services | Academy Communications

Academy Communications Services Benefits IT Business

January 12, 2017

Answering Services

Running an IT business is demanding, and frequently you cannot be tasked with answering calls when you are handling another, more urgent, matter. Fortunately, Academy Communications can help you! Since 1928 we have been helping other businesses with their telephone answering needs. From our offices in Cleveland, Ohio, we work hard to take the calls that you just can’t take. What’s more, our staff of highly trained professionals are familiar with the IT industry and will be able to field your calls without incident.

Academy Communications can take your after-hours calls

In the IT industry, a missed call can mean a missed opportunity. Don’t take the chance that a caller will just hang up on your voicemail and call one of your competitors instead. Rather, let us help you by taking those after-hours calls for you.

We make you accessible to clients 24 hours a day, 7 days a week. That means fewer missed opportunities, better customer service, and happier clients. It means a better overall experience when people call you, and that improved experience will translate into more word-of-mouth referrals.

Using an answering service lets you focus

When you’re in the middle of a thought-intensive project, the last thing you want is to be interrupted by the incessant ringing of the phone. At the same time, you don’t want to send callers to your voicemail system for fear of losing their business.

That’s where we come in. If you’re busy and cannot be disturbed, you can switch your calls over to us. Then, you can focus on the task at hand, secure in the knowledge that your calls are being handled by professionals who know how to interact with customers in the IT industry.

Use Academy Communications to promote efficiency

By using us to navigate your IT calls, you are given the option of returning calls in the order in which you choose. You can start with the easy, simple ones that you can tell will only take a few minutes. Instead of having to deal with the issues as they come in, you get to choose which ones to deal with now—and which ones to reserve for later.

Answering services for the IT industry

At Academy Communications you know your calls will be handled properly. Our operators are experienced with the kinds of issues your clients will face, and they will manage the call quickly and expertly. Contact us today to see how we can help you grow your IT business.

Academy Communications   |   1446 SOM Center Rd   |   Cleveland, Ohio 44124   |   Phone: 440-442-8500   |   Toll Free: 800-442-8502
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